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Dear Customer,

During this extraordinary time I hope that you, your loved ones and your colleagues are well. There is no doubt that this situation is impacting many of us in our daily work and life

With a continuously evolving situation like COVID-19 impacting our country and the global community, we all face a very challenging time. I want to assure you that our top priority is to protect the health and safety of our employees and our customers and we are putting every effort into ensuring we can continue to deliver the customer support and service you need during this time.

We have strong business continuity plans in place and we will continue to monitor and plan ahead for all eventualities in order to protect you and our employees during this unprecedented time, so you can be assured of receiving the highest level of service with minimal disruption from ESB Staff Insurance Scheme (see Useful Information below).

Thank you for your continued trust and support. If you have any questions or concerns please do not hesitate to contact me or a member of the team on 017026699 Option 5 or email: esbstaffinsurance@jlt.ie

Andrea Byrne

Manager

ESB Staff Insurance Scheme

Phone: 0879483990

USEFUL INFORMATION

Daily Activities

We are endeavouring to operate remotely and are adequately equipped to do so but some activities can only be performed on site. We are limiting the number of people in the office.

Counter Service Cancelled

Our Counter service is cancelled until further notice. Please do not call into our office. Payments can be made by calling us on 017026699 Option 5, Option 1.

Telephone Lines are Open

Our telephone lines and email service are open and staffed. However there are limitations on phone lines and I would ask that you be patient if you do not get an immediate answer. We are aiming to call back within 20/30mins. If you are expecting a call back, it will be from a blocked number so please answer (as the majority of the team are working remotely).

Email – For a quick response

For an efficient response to queries, please click on the link to use our email service: esbstaffinsurance@jlt.ie

TIPS: The Motor line is the busiest. Bear in mind, when working remotely we do not have a call pickup function (i.e. we can only answer one call on each line at a time). Use email where possible for all Home/Motor/Travel queries, its much quicker : click here to email us: esbstaffinsurance@jlt.ie

RENEWALS

Home & Motor

Home & Motor renewals are renewed automatically. We will not cancel your policy due to non payment unless we have written/spoken to you directly.

If you pay by salary deduction, deductions for home and motor will stop a month priory to expiry and start up again the month after renewal eg. A March renewal, the last deduction will be February and the first instalment of the renewal will be taken in April (for weekly/fortnightly/monthly paid staff)

Travel Insurance is not automatically renewed

Travel policies are no longer being renewed with AGA. We have a new travel provider, Chubb insurance. For more information or if you wish to purchase a policy please click the following link to access our website at www.esbstaffinsurancescheme.ie

Working from Home

All of the above is subject to terms/conditions/restrictions/exclusions.

This is a broad outline of the cover provided by ESB Staff Insurance Scheme Home policy. We strongly recommend that you read the full wording which can be found on our website: www.esbstaffinsurancescheme.ie